Privacy Policy

1. Introduction

Welcome to MyCake Link's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at mycakelink.com.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, password, user type (customer/baker)
• Set Up a Baker Profile: Business name, description, address, phone number, email, social media links, delivery radius, operating hours
• Upload Content: Photos of cakes, product descriptions, pricing information
• Make Payments: Mobile money phone number, payment network (processed securely through our payment gateway)
• Use AI Advisor: Your questions, preferences, and conversation history
• Contact Us: Any information in your communications with our support team

2.2 Location Information

We collect location data to help customers find nearby bakers:

• Baker Location: GPS coordinates and address for your business (required for baker profiles)
• Customer Location: GPS coordinates when you use "Find Near Me" feature (optional, requires your permission)
• Search Location: City or area you search for cakes

2.3 Automatically Collected Information

When you use MyCake Link, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, search queries
• Cookies: Small data files stored on your device (see Section 7)

3. How We Use Your Information

We use your information to:

• Provide Services: Create and manage your account, display baker profiles, process searches
• Process Payments: Handle subscription payments and transaction processing
• Location Features: Show nearby bakers, calculate distances, enable location-based search
• AI Advisor: Generate personalized cake recommendations based on your preferences
• Communication: Send account notifications, payment confirmations, service updates
• Improve Services: Analyze usage patterns, fix bugs, develop new features
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

4.1 Public Information

Baker profiles are publicly visible and include:

• Business name and description
• Location (city/area, not exact address)
• Contact information (phone, email, social media)
• Photos and product listings
• Operating hours and delivery radius

4.2 Service Providers

We share information with trusted third-party service providers:

• Payment Processors: KC Pay and mobile money providers (Airtel, MTN, Zamtel) to process payments
• Cloud Hosting: To store and manage platform data
• Analytics: To understand platform usage and improve services
• AI Services: To power our AI Advisor feature

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using HTTPS/SSL
• Password Protection: Passwords are hashed and never stored in plain text
• Secure Payment Processing: Payment data is handled by PCI-compliant payment processors
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Security Audits: We regularly review and update our security practices

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing emails (account-related emails will still be sent)
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Revoke location permissions or other consents at any time

To exercise these rights, contact us at info@mycakelink.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for platform functionality (login sessions, security)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

9. Children's Privacy

MyCake Link is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

MyCake Link operates in Zambia. If you access our platform from outside Zambia, your information may be transferred to and processed in Zambia. By using our Service, you consent to this transfer.

11. Third-Party Links

Our platform may contain links to third-party websites (baker social media profiles, payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: